Answers to
Your Most
Common Questions
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
Answers to
Your Most
Common Questions
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
General Questions
General Questions
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
01
What is Kilo Logistics and what services do you offer?
Kilo Logistics is a regional logistics and supply chain solutions provider operating in South Africa and Zimbabwe. We specialize in warehousing, packaging, procurement, service logistics, and cross-border delivery.
02
Where are you based?
We have operational hubs in Johannesburg, South Africa and Harare, Zimbabwe, with logistics coverage that extends throughout both countries.
03
Do you offer services to individuals and businesses?
Yes, we work with both individual clients and businesses across a wide range of industries.
04
How do I get a quote?
You can request a free quote via our Contact Page or by speaking with our support team directly.
05
How can I contact your team?
You can reach us through our website’s contact form, email, or by phone. Visit the Contact Page for full details.
01
What is Kilo Logistics and what services do you offer?
Kilo Logistics is a regional logistics and supply chain solutions provider operating in South Africa and Zimbabwe. We specialize in warehousing, packaging, procurement, service logistics, and cross-border delivery.
02
Where are you based?
We have operational hubs in Johannesburg, South Africa and Harare, Zimbabwe, with logistics coverage that extends throughout both countries.
03
Do you offer services to individuals and businesses?
Yes, we work with both individual clients and businesses across a wide range of industries.
04
How do I get a quote?
You can request a free quote via our Contact Page or by speaking with our support team directly.
05
How can I contact your team?
You can reach us through our website’s contact form, email, or by phone. Visit the Contact Page for full details.
01
What is Kilo Logistics and what services do you offer?
Kilo Logistics is a regional logistics and supply chain solutions provider operating in South Africa and Zimbabwe. We specialize in warehousing, packaging, procurement, service logistics, and cross-border delivery.
02
Where are you based?
We have operational hubs in Johannesburg, South Africa and Harare, Zimbabwe, with logistics coverage that extends throughout both countries.
03
Do you offer services to individuals and businesses?
Yes, we work with both individual clients and businesses across a wide range of industries.
04
How do I get a quote?
You can request a free quote via our Contact Page or by speaking with our support team directly.
05
How can I contact your team?
You can reach us through our website’s contact form, email, or by phone. Visit the Contact Page for full details.
Shipping & Delivery
Shipping & Delivery
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
01
How long does delivery take within South Africa or Zimbabwe?
Local deliveries typically take 1–3 business days, depending on the distance and type of service selected.
02
Do you offer same-day or next-day delivery?
Yes, in select cities we offer express services, including same-day or next-day delivery options.
03
Can I schedule a specific delivery time?
In most cases, yes. Time-specific deliveries can be arranged for business clients or bulk shipments.
04
How do I track my shipment?
You will receive a tracking link or reference number via email or SMS once your shipment is dispatched.
05
What happens if a delivery is delayed?
If your delivery is delayed, our team will notify you and provide updated timelines. We work hard to resolve delays as quickly as possible.
01
How long does delivery take within South Africa or Zimbabwe?
Local deliveries typically take 1–3 business days, depending on the distance and type of service selected.
02
Do you offer same-day or next-day delivery?
Yes, in select cities we offer express services, including same-day or next-day delivery options.
03
Can I schedule a specific delivery time?
In most cases, yes. Time-specific deliveries can be arranged for business clients or bulk shipments.
04
How do I track my shipment?
You will receive a tracking link or reference number via email or SMS once your shipment is dispatched.
05
What happens if a delivery is delayed?
If your delivery is delayed, our team will notify you and provide updated timelines. We work hard to resolve delays as quickly as possible.
01
How long does delivery take within South Africa or Zimbabwe?
Local deliveries typically take 1–3 business days, depending on the distance and type of service selected.
02
Do you offer same-day or next-day delivery?
Yes, in select cities we offer express services, including same-day or next-day delivery options.
03
Can I schedule a specific delivery time?
In most cases, yes. Time-specific deliveries can be arranged for business clients or bulk shipments.
04
How do I track my shipment?
You will receive a tracking link or reference number via email or SMS once your shipment is dispatched.
05
What happens if a delivery is delayed?
If your delivery is delayed, our team will notify you and provide updated timelines. We work hard to resolve delays as quickly as possible.
Cross-Border Logistics
Cross-Border Logistics
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
01
Which countries do you ship to outside of South Africa and Zimbabwe?
Currently, we focus on South Africa–Zimbabwe routes but have the capacity to expand to neighboring regions through our network partners.
02
What customs documents are required for cross-border shipping?
You will typically need a commercial invoice, bill of lading/waybill, and any required permits or declarations depending on the goods.
03
Do you handle customs clearance?
Yes, we assist with documentation and coordinate customs clearance on behalf of our clients.
04
How long does cross-border delivery take?
Cross-border deliveries usually take 3–7 business days, depending on customs clearance and route availability.
05
Are there extra charges for cross-border shipments?
Yes, cross-border services may include customs fees, clearance charges, and additional transport costs. These are included in your final quote.
01
Which countries do you ship to outside of South Africa and Zimbabwe?
Currently, we focus on South Africa–Zimbabwe routes but have the capacity to expand to neighboring regions through our network partners.
02
What customs documents are required for cross-border shipping?
You will typically need a commercial invoice, bill of lading/waybill, and any required permits or declarations depending on the goods.
03
Do you handle customs clearance?
Yes, we assist with documentation and coordinate customs clearance on behalf of our clients.
04
How long does cross-border delivery take?
Cross-border deliveries usually take 3–7 business days, depending on customs clearance and route availability.
05
Are there extra charges for cross-border shipments?
Yes, cross-border services may include customs fees, clearance charges, and additional transport costs. These are included in your final quote.
01
Which countries do you ship to outside of South Africa and Zimbabwe?
Currently, we focus on South Africa–Zimbabwe routes but have the capacity to expand to neighboring regions through our network partners.
02
What customs documents are required for cross-border shipping?
You will typically need a commercial invoice, bill of lading/waybill, and any required permits or declarations depending on the goods.
03
Do you handle customs clearance?
Yes, we assist with documentation and coordinate customs clearance on behalf of our clients.
04
How long does cross-border delivery take?
Cross-border deliveries usually take 3–7 business days, depending on customs clearance and route availability.
05
Are there extra charges for cross-border shipments?
Yes, cross-border services may include customs fees, clearance charges, and additional transport costs. These are included in your final quote.
Warehousing & Fulfilment
Warehousing & Fulfilment
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
01
Do you provide long-term and short-term warehousing?
Yes, we offer both flexible short-term and contract-based long-term warehousing solutions.
02
Can I integrate my inventory system with yours?
We support integrations for select enterprise clients. Please contact us to discuss your system compatibility.
03
What security measures are in place in your warehouses?
Our warehouses are secured with 24/7 CCTV, on-site security personnel, and controlled access protocols.
04
Do you offer fulfilment services (pick, pack & ship)?
Yes, we provide full fulfilment services, including order picking, custom packaging, and direct shipping.
05
Can I access real-time stock levels?
Yes, for clients using our integrated solutions, we offer access to real-time inventory tracking and reporting.
01
Do you provide long-term and short-term warehousing?
Yes, we offer both flexible short-term and contract-based long-term warehousing solutions.
02
Can I integrate my inventory system with yours?
We support integrations for select enterprise clients. Please contact us to discuss your system compatibility.
03
What security measures are in place in your warehouses?
Our warehouses are secured with 24/7 CCTV, on-site security personnel, and controlled access protocols.
04
Do you offer fulfilment services (pick, pack & ship)?
Yes, we provide full fulfilment services, including order picking, custom packaging, and direct shipping.
05
Can I access real-time stock levels?
Yes, for clients using our integrated solutions, we offer access to real-time inventory tracking and reporting.
01
Do you provide long-term and short-term warehousing?
Yes, we offer both flexible short-term and contract-based long-term warehousing solutions.
02
Can I integrate my inventory system with yours?
We support integrations for select enterprise clients. Please contact us to discuss your system compatibility.
03
What security measures are in place in your warehouses?
Our warehouses are secured with 24/7 CCTV, on-site security personnel, and controlled access protocols.
04
Do you offer fulfilment services (pick, pack & ship)?
Yes, we provide full fulfilment services, including order picking, custom packaging, and direct shipping.
05
Can I access real-time stock levels?
Yes, for clients using our integrated solutions, we offer access to real-time inventory tracking and reporting.
Packaging & Handling
Packaging & Handling
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
01
Do you provide packaging materials or should I supply my own?
We offer a variety of packaging materials including boxes, pallets, wraps, and custom solutions. You may also provide your own.
02
What packaging standards do you follow for fragile goods?
Fragile items are handled using reinforced protective packaging, cushioning, and clear labeling to prevent damage during transit.
03
Can you assist with custom packaging?
Yes, we can develop tailored packaging solutions based on your product type, weight, and shipping requirements.
04
Do you offer sustainable packaging options?
We are working toward providing eco-friendly and recyclable packaging solutions for clients seeking sustainable alternatives.
01
Do you provide packaging materials or should I supply my own?
We offer a variety of packaging materials including boxes, pallets, wraps, and custom solutions. You may also provide your own.
02
What packaging standards do you follow for fragile goods?
Fragile items are handled using reinforced protective packaging, cushioning, and clear labeling to prevent damage during transit.
03
Can you assist with custom packaging?
Yes, we can develop tailored packaging solutions based on your product type, weight, and shipping requirements.
04
Do you offer sustainable packaging options?
We are working toward providing eco-friendly and recyclable packaging solutions for clients seeking sustainable alternatives.
01
Do you provide packaging materials or should I supply my own?
We offer a variety of packaging materials including boxes, pallets, wraps, and custom solutions. You may also provide your own.
02
What packaging standards do you follow for fragile goods?
Fragile items are handled using reinforced protective packaging, cushioning, and clear labeling to prevent damage during transit.
03
Can you assist with custom packaging?
Yes, we can develop tailored packaging solutions based on your product type, weight, and shipping requirements.
04
Do you offer sustainable packaging options?
We are working toward providing eco-friendly and recyclable packaging solutions for clients seeking sustainable alternatives.
Payments & Invoicing
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
01
How do I pay for your services?
We accept EFT (electronic funds transfer), card payments, and in some cases mobile money. All payment details will be provided in your invoice.
02
Do you offer credit terms for businesses?
Yes, credit terms are available for approved business accounts upon application.
03
Can I get a tax invoice or pro forma?
Absolutely. We issue tax-compliant invoices and pro forma documents upon request.
04
Are your prices VAT inclusive?
Yes, all quotes and invoices include VAT, unless otherwise stated
01
How do I pay for your services?
We accept EFT (electronic funds transfer), card payments, and in some cases mobile money. All payment details will be provided in your invoice.
02
Do you offer credit terms for businesses?
Yes, credit terms are available for approved business accounts upon application.
03
Can I get a tax invoice or pro forma?
Absolutely. We issue tax-compliant invoices and pro forma documents upon request.
04
Are your prices VAT inclusive?
Yes, all quotes and invoices include VAT, unless otherwise stated
01
How do I pay for your services?
We accept EFT (electronic funds transfer), card payments, and in some cases mobile money. All payment details will be provided in your invoice.
02
Do you offer credit terms for businesses?
Yes, credit terms are available for approved business accounts upon application.
03
Can I get a tax invoice or pro forma?
Absolutely. We issue tax-compliant invoices and pro forma documents upon request.
04
Are your prices VAT inclusive?
Yes, all quotes and invoices include VAT, unless otherwise stated
Support & Claims
Have questions about our services, delivery times, cross-border logistics, or packaging? We’ve compiled the answers to help you get the clarity you need—quickly and easily.
01
Who do I contact if my shipment is delayed or lost?
Contact our Customer Support team immediately via the Contact Page. Provide your tracking number and shipment details.
02
How do I file a claim for a damaged item?
You can file a claim by emailing our support team with photos of the damage, the waybill number, and any supporting documents.
03
How long does it take to resolve a claim?
Most claims are resolved within 7–10 business days, depending on the complexity of the case.
04
Do you offer customer support on weekends?
Yes, we offer limited weekend support. Our support hours are listed on the Contact Page.
01
Who do I contact if my shipment is delayed or lost?
Contact our Customer Support team immediately via the Contact Page. Provide your tracking number and shipment details.
02
How do I file a claim for a damaged item?
You can file a claim by emailing our support team with photos of the damage, the waybill number, and any supporting documents.
03
How long does it take to resolve a claim?
Most claims are resolved within 7–10 business days, depending on the complexity of the case.
04
Do you offer customer support on weekends?
Yes, we offer limited weekend support. Our support hours are listed on the Contact Page.
01
Who do I contact if my shipment is delayed or lost?
Contact our Customer Support team immediately via the Contact Page. Provide your tracking number and shipment details.
02
How do I file a claim for a damaged item?
You can file a claim by emailing our support team with photos of the damage, the waybill number, and any supporting documents.
03
How long does it take to resolve a claim?
Most claims are resolved within 7–10 business days, depending on the complexity of the case.
04
Do you offer customer support on weekends?
Yes, we offer limited weekend support. Our support hours are listed on the Contact Page.
Still Have Questions?
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
Still have questions? Feel free to get in touch with us today!